Refund Policy
Last updated: July 21, 2026
Digital reports
AutoValue Pro valuation reports are digital products delivered immediately upon purchase. Because access is granted and the report is generated on demand, single reports are generally non-refundable once delivered.
We will, however, issue a refund in the following circumstances:
- Duplicate or accidental charges for the same report.
- Technical issues on our side that prevented delivery of the purchased report.
- Any additional rights granted to you under applicable consumer protection laws in your country or province of residence.
Memberships
AutoValue Pro Memberships (Monthly and Annual) are recurring subscriptions. You may cancel at any time from your Account page; cancellation stops future renewals and your access continues until the end of the current billing period.
Membership fees already billed for the current period are generally non-refundable, except where required by applicable consumer protection law or where we agree otherwise on a case-by-case basis.
How to request a refund
Refund requests are handled by AutoValue Pro directly. Email us at autovaluep@gmail.com with the email address you used at checkout, your order or session reference, and a short description of the issue. We aim to respond within 2 business days.
Approved refunds are processed back to your original payment method through our payment provider Stripe and typically appear within 5–10 business days.
Chargebacks
Please contact us before initiating a chargeback with your bank. Most issues can be resolved faster and more fully by email at autovaluep@gmail.com.